Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how we collect, use and protect personal information when you visit The Plough Inn website, contact us, subscribe to our newsletter or follow a link to make a booking.

Who we are

The data controller responsible for this website is:

All Our Bars Ltd, trading as The Plough Inn

44 Plough Road
Dormansland
Surrey
RH7 6PS
United Kingdom

Telephone: 01342 832933
Email: info@ploughdormansland.com

Information we collect

Depending on how you use the website, we may collect the following information:

  • Your first and last name
  • Your email address
  • Your telephone number
  • The reason you are contacting us
  • How you heard about The Plough Inn
  • Information included in your message
  • Your cookie and consent preferences
  • Information about how you reached and used the website, where you have consented to analytics or marketing cookies
  • Technical information such as your IP address, browser, device type, referring page and pages visited

Please do not include sensitive personal information in the website contact form.

Contact-form enquiries

Our contact form collects your first name, last name, email address, telephone number, reason for contacting us, how you heard about us and your message.

The information is sent to us by email and is not stored within WordPress.

We use this information to respond to your enquiry and manage any subsequent correspondence. Our lawful basis is our legitimate interest in responding to enquiries and communicating with customers. Where your enquiry relates to a potential booking, service or contract, we may also process the information to take steps at your request before entering into a contract.

We normally retain contact-form correspondence for up to 12 months after the enquiry has been resolved. We may retain it for longer where necessary to manage an ongoing complaint, contract, legal claim or legal obligation.

Newsletter subscriptions

If you subscribe to our newsletter, we collect your first name, last name and email address.

We use Mailchimp to manage our mailing list and send marketing emails. Our lawful basis is your consent.

You can withdraw your consent at any time by using the unsubscribe link in an email or contacting us at info@ploughdormansland.com.

Your subscription information is normally retained until you unsubscribe or we remove the record. Mailchimp may process information outside the United Kingdom using appropriate legal safeguards.

Table bookings

Table bookings are handled through the external Stampede booking service. When you follow a booking link, you leave our website and the information you submit is collected and processed by Stampede and the relevant booking provider.

Please review the privacy information displayed by the booking service before submitting your details.

We may subsequently receive the booking information needed to manage your reservation and provide the requested service.

Cookies and consent

We use Complianz to display our cookie banner and record your cookie preferences.

Essential cookies may operate because they are required for the website to function. Analytics and marketing technologies are only used where the relevant consent has been provided.

You can reject optional cookies and still access the website. You can review or change your choices using the cookie settings facility on the website.

Further information about individual cookies, their purposes and duration is available in our Cookie Policy.

Google Analytics

Where you consent to statistics or analytics cookies, we use Google Analytics 4 to understand how visitors find and use the website.

Depending on your consent and configuration, Google may receive information including:

  • Pages viewed
  • Links and buttons clicked
  • Referring websites or campaign sources
  • Approximate location
  • Browser and device information
  • Online identifiers associated with analytics cookies

We use this information to measure website performance, understand customer journeys and assess marketing activity.

Google may process information outside the United Kingdom using appropriate legal safeguards.

Meta Pixel

Where you consent to marketing cookies, we use the Meta Pixel to measure visits and selected actions on the website, including certain festive-booking actions.

Meta may receive information including:

  • Pages visited
  • Selected actions taken
  • Browser and device information
  • IP address
  • Cookie or similar online identifiers

Meta may use this information in accordance with its own privacy policy, including for measurement, attribution and advertising services. Meta may process information outside the United Kingdom using appropriate legal safeguards.

Tracked links

We use Bitly links in selected marketing materials and website buttons to measure link activity.

When you use a Bitly link, Bitly may process technical and usage information associated with the redirect, such as the time of the click, device or browser information and an approximate location derived from an IP address.

We use aggregated link information to measure campaign activity and prepare marketing reports. Bitly processes information in accordance with its own privacy policy.

Website security and technical records

Our website hosting, security and technical service providers may process information such as IP addresses, browser details, request records and security logs.

We use this information where necessary to operate, protect and troubleshoot the website. Our lawful basis is our legitimate interest in maintaining a secure and reliable website.

Who receives your information

Where necessary, personal information may be processed by organisations that provide services to us, including:

  • Website hosting and technical support providers
  • Email and communication providers
  • Mailchimp
  • Stampede and the relevant booking provider
  • Google
  • Meta
  • Bitly
  • Complianz
  • Professional advisers or public authorities where disclosure is legally required

We only share information where necessary for the purposes described in this policy, where you have given consent or where the law permits or requires us to do so.

International transfers

Some service providers may process information outside the United Kingdom.

Where required, we expect personal information to be protected through an adequacy decision, approved contractual safeguards or another transfer mechanism recognised under UK data-protection law.

How we protect your information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete information
  • Ask us to restrict how information is used
  • Object to certain processing
  • Receive certain information in a portable format
  • Withdraw consent at any time where processing relies on consent

To exercise a right, contact us at info@ploughdormansland.com. We may need to confirm your identity before completing a request.

You also have the right to complain to the Information Commissioner’s Office. Information is available at www.ico.org.uk.

Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. Please review the privacy information on the relevant website before providing personal information.

Children

This website is not intended to collect personal information directly from children. If you believe that a child has submitted personal information through the website, please contact us.

Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with its revision date.

Contact us

For privacy questions or requests, contact:

The Plough Inn
44 Plough Road
Dormansland
Surrey
RH7 6PS
United Kingdom

Telephone: 01342 832933
Email: info@ploughdormansland.com